FAQs

Q: CAN I USE FESTIVAL HUB FOR FREE EVENTS?


It's free for organizers to use Festival Hub if you're not charging for tickets! There are no monthly charges, enrollment costs, or setup fees. If you're charging for ticket sales, our fees vary by package.

Q: HOW DO I SELL TICKETS ON FESTIVAL HUB?


You can accept cash or credit card payments for your event with Festival Hub Organizer. It's a great way to keep track of on-site sales, and you can even collect contact information for your attendees.

Q: HOW DO I GET MONEY FROM FESTIVAL HUB?


To make sure you get paid for your ticket sales, it's crucial to enter your payout details. You can be paid by direct deposit, check (USD only), PayPal, or Authorize.Net. When using Festival Hub Payment Processing to collect payments, your payout will start processing 4-5 days after the event ends.

Q: HOW DO I GET A REFUND FROM FESTIVAL HUB?


Festival Hub organizers set their own refund policies. Before requesting a refund, first check the event listing to see if the event organizer set a refund policy.

Q: WHAT HAPPENS IF I GET STUCK OR NEED SOME HELP?


We understand that as a busy professional, you need a solution that allows you to focus on your events. We’re here to help, and proactively check-in with you about getting your first event published. If you get stuck or have a problem, then you can send us an email or call us directly, and we’ll help you get moving forward again.

Q: WHAT EVENT MANAGEMENT FEATURES DOU HAVE?


We have used our 10+ years of industry experience to implement great technology so that our users can easily manage their events from start to finish. 

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